Freshdesk (Freddy AI)

by Freshworks, Chennai

DPDP CompliantSupportAI Agent

Cloud-based customer support platform by Freshworks with Freddy AI Agent for autonomous resolution and Freddy AI Copilot for agent assistance. Handles email, chat, social media, WhatsApp, and phone support in a unified inbox. AI sessions sold in packs of 1,000 for $100.

Key features

Freddy AI Agent for autonomous customer query resolution (first 500 sessions included free). Freddy AI Copilot for agent assistance at $29/agent/month. Omnichannel support: email, chat, WhatsApp, social media, phone. Automated ticket routing, SLA management, and collision detection. Knowledge base with self-service portal. Customer satisfaction (CSAT) surveys.

Best suited for

Startups and SMBs needing an affordable, easy-to-deploy support platform. Teams wanting AI-powered automation without complex setup. Businesses requiring multilingual support across channels.

Limitations to be aware of

Freddy AI sessions are usage-capped and expire each billing cycle (no rollover). Copilot limited to 40 translations per licence/month. Phone support on lower tiers may need Freshcaller add-on. AI features are paid add-ons on most plans.

Compliance passport

DPDP Act 2023✓ Claims Compliant

IT Act & IT Rules 2021✓ Claims Compliant

Data Localisation (India)✓ Claims Compliant

SOC 2 Type II⚠ Verify with vendor

EU AI Act⚠ Verify with vendor

Compliance status based on publicly available information. AgentVault does not independently certify compliance. Verify directly with the provider. Read our scoring methodology.